TERMS & Conditions
- Acceptable Use Policy
- Cookies Policy
- GDPR Policy
- Copyright Policy
- Data Request Guidelines
Video With My Vet Ltd
Terms and Conditions
Effective Date: November 6th 2019
- ELIGIBILITY AND SCOPE
1.1 Eligibility. To use the Services you must be, and represent and warrant that you are, at least 16 years of age and competent to agree to these Terms. If you are agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity). If Video With My Vet Ltd has previously prohibited you from accessing or using the Services, you are not permitted to access or use the Services.
1.2 Use Outside the United Kingdom. The Services are controlled and operated by Video With My Vet Ltd from its offices in England and Wales. Video With My Vet Ltd makes no representations that the Services are appropriate for use in other locations. Those who access or use the Services from other locations do so at their own risk and are responsible for compliance with local law. Video With My Vet Ltd may offer services in other jurisdictions in which case a different version of these Terms may apply and will be presented to you on such services.
- ACCOUNT REGISTRATION AND USE
2.1 Account Registration and Confidentiality. To access the Services, you or your organisation, company or other legal entity must register for a Video With My Vet Ltd account by providing an email address and creating a password, and providing us with other information that we request. You agree to provide us with accurate, complete, and current registration information about yourself and any organisation you represent. It is your responsibility to ensure that your password remains confidential and secure. By registering, you agree that you are fully responsible for all activities that occur under your user name and password. We may assume that any communications we receive under your account have been made by you.
2.2 Unauthorized Account Use. You are responsible for notifying us at [email protected] if you become aware of any unauthorized use of or access to your account. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your account. Video With My Vet Ltd will not be liable for any loss, damages, liability, expenses or legal fees that you may incur as a result of someone else using your password or account, either with or without your knowledge and/or authorization, and regardless of whether you have or have not advised us of such unauthorized use. You will be liable for losses, damages, liability, expenses and legal fees incurred by Video With My Vet Ltd or a third party due to someone else using your account.
- OUR PROPRIETARY RIGHTS
The Services are owned and operated by Video With My Vet Ltd and contain materials (including all software, design, text, editorial materials, informational text, photographs, illustrations, audio clips, video clips, artwork and other graphic materials, and names, logos, trademarks and services marks) which are derived in whole or in part from materials supplied by Video With My Vet Ltd and its partners, as well as other sources, and is protected by United Kingdom copyright laws, international treaty provisions, trademarks, service marks and other intellectual property laws. The Services are also protected as a collective work or compilation under U.S. copyright and other law and treaties. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the Services. You acknowledge that the Services have been developed, compiled, prepared, revised, selected, and arranged by Video With My Vet Ltd and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitute valuable intellectual property of Video With My Vet Ltd and such others. You agree to protect the proprietary rights of Video With My Vet Ltd and all others having rights in the Services during and after the term of these Terms and to comply with all reasonable written requests made by Video With My Vet Ltd or its suppliers and licensors (collectively, “Suppliers”) of content or otherwise to protect their and others’ contractual, statutory, and common law rights in the Services. You agree to notify Video With My Vet Ltd immediately upon becoming aware of any claim that the Services infringe upon any copyright, trademark, or other contractual, statutory, or common law rights. All present and future rights in and to trade secrets, patents, copyrights, trademarks, service marks, know-how, and other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including without limitation rights in and to all applications and registrations relating to the Services shall, as between you and Video With My Vet Ltd, at all times be and remain the sole and exclusive property of Video With My Vet Ltd. Any unauthorized use of any material contained on or through the Services may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.
- USER CONTENT AND SUBMISSIONS
4.1 User Content and Submissions. The Services allow you to create appointments, pets, agents and submit associated information, text, files, and other materials (collectively, “User Content”) and to share that User Content with others. User Content submitted or otherwise made available (“submitted”) to the Services is subject to the following terms:
4.1.1 Free User Content. Users of Video With My Vet Ltd’s free Services maintain ownership of the User Content that they submit to the Services (“Free User Content”). By submitting Free User Content, Users grant Video With My Vet Ltd a license to use, copy, reproduce, process, adapt, publish, transmit, host and display that Free User Content. We reserve the right to remove any Free User Content on the Services that violates these Terms or that is otherwise objectionable in Video With My Vet Ltd ‘s sole discretion.
4.1.2 End User Content. Content submitted to the Services by Clients of Customer accounts (“Client Content”) is owned and controlled by the Customer as set forth in the introduction to these Terms and the Contract for Service. Video With My Vet Ltd maintains a limited, non-exclusive and non-transferrable (except in connection with the sale or transfer of its business) license to access, use, copy, reproduce, process, adapt, publish, transmit and display End User Content for the limited purposes of (i) providing the Services and associated Customer and End User support; (ii) displaying the End User Content to the Customer and other End Users; and (iii) analyzing and improving the Services.
4.2 Client Content Representations. You acknowledge and agree that you have all required rights to submit Client Content without violation of any third-party rights. You understand that Video With My Vet Ltd does not control, and is not responsible for, Client Content, and that by using the Services, you may be exposed to Client Content from other users that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Please also note that Client Content may contain typographical errors, other inadvertent errors or inaccuracies. You agree that you will indemnify, defend, and hold harmless Video With My Vet Ltd for all claims resulting from User Content you post. We reserve the right, at our own expense, to assume the exclusive defense and control of such disputes, and in any event you will cooperate with us in asserting any available defenses.
- LICENSE AND ACCEPTABLE USE
5.2 Acceptable Use. Your use of Video With My Vet Ltd Services must comply at all times with our Acceptable Use Policy.
5.3 Violations. In addition to any other remedies that may be available to us, Video With My Vet Ltd reserves the right to immediately suspend or terminate your account or your access to the Services upon notice and without liability for Video With My Vet Ltd should you fail to abide by the terms of this Section 5. If you are a Client, Video With My Vet Ltd reserves the right to notify the Customer account owner of any violations of this Section 5, and the Customer retains the right to terminate your access to the Customer’s account for any reason.
- LEGAL COMPLIANCE
- WARRANTIES, DISCLAIMERS AND LIMITATION OF LIABILITY
THE SERVICES AND ITS CONTENTS, WHETHER PROVIDED BY Video With My Vet Ltd, ITS LICENSORS, ITS VENDORS OR ITS USERS, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY, REPRESENTATION, CONDITION, OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. SPECIFICALLY, BUT WITHOUT LIMITATION, Video With My Vet Ltd DOES NOT WARRANT THAT: (i) THE INFORMATION AVAILABLE ON THE SERVICES IS FREE OF ERRORS; (ii) THE FUNCTIONS OR FEATURES (INCLUDING BUT NOT LIMITED TO MECHANISMS FOR THE DOWNLOADING AND UPLOADING OF CONTENT) WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS; (iii) DEFECTS WILL BE CORRECTED, OR (iv) THE SERVICES OR THE SERVER(S) THAT MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL Video With My Vet Ltd OR ITS AFFILIATES, LICENSORS, VENDORS, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES), ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, ANY MATERIALS, INFORMATION, OR RECOMMENDATIONS APPEARING ON THE SERVICES, OR ANY LINK PROVIDED ON THE SERVICES, WHETHER OR NOT Video With My Vet Ltd HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, VIOLATION OF STATUTE, OR OTHERWISE. THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IN ANY EVENT, OUR AGGREGATE LIABILITY WILL NOT EXCEED THE ANNUAL AMOUNT PAID FOR THE PRODUCT OR SERVICE TO WHICH THE CLAIM RELATES OR, IF THE CLAIM DOES NOT RELATE TO A PRODUCT OR SERVICE, £1.00. Video With My Vet Ltd DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY WEBSITE FEATURED OR LINKED TO THROUGH THE SERVICES, AND Video With My Vet Ltd WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. Video With My Vet Ltd WILL NOT BE LIABLE FOR THE OFFENSIVE OR ILLEGAL CONDUCT OF ANY THIRD PARTY. YOU VOLUNTARILY ASSUME THE RISK OF HARM OR DAMAGE FROM THE FOREGOING. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND TO THE FULLEST EXTENT PERMITTED BY LAW.
- THIRD-PARTY LINKS AND SERVICES
The Services may provide (1) information and content provided by third parties; (2) links to third-party websites or resources, such as sellers of goods and services; and (3) third-party products and services for sale directly to you. Video With My Vet Ltd is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for (i) any content, advertising, products, or other materials on or available from such sites or resources, (ii) any errors or omissions in these websites or resources, or (iii) any information handling practices or other business practices of the operators of such sites or resources. You further acknowledge and agree that Video With My Vet Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any linked sites or resources. Your interactions with such third parties will be governed by the third parties’ own Terms and Conditions and privacy policies, and any other similar terms.
- MODIFICATION AND TERMINATION
11.1 Modification of Services. Video With My Vet Ltd reserves the right at any time to modify or discontinue, temporarily or permanently, the Services (or any part thereof), with or without notice. You agree that Video With My Vet Ltd shall not be liable to you or any third party for any modification, suspension or discontinuance of the Services.
11.2 Termination. These Terms are effective unless and until terminated by you or us. We may, in our sole and absolute discretion, deny you access to all or part of the Services at any time for any or no reason at all, with or without notice to you. If we terminate your right to access the Services, these Terms will terminate and all rights you have to access the Services will immediately terminate; however, certain provisions of these Terms will still apply post termination. Termination of your account may also include, at Video With My Vet Ltd’s sole discretion, the deletion of your account and/or User Content.
- MANDATORY ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
12.1 Application. This Section 12 is intended to be interpreted broadly and governs any and all disputes between us including but not limited to claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before these Terms or any prior agreement (including, but not limited to, claims related to advertising); and claims that may arise after the termination of these Terms. The only disputes excluded from this broad prohibition are the litigation of certain intellectual property and small court claims, as provided below.
12.2. Initial Dispute Resolution. Most disputes can be resolved without resort to arbitration. If you have any dispute with us, you agree that before taking any formal action, you will contact us at [email protected] and provide a brief, written description of the dispute and your contact information (including your username, if your dispute relates to an account). Except for intellectual property and small claims court claims, the parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with Video With My Vet Ltd, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.
12.3 Class Action Waiver. The parties further agree that the arbitration shall be conducted in the party’s respective individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND Video With My Vet Ltd AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
12.4 Changes to This Section. Changes to this section will apply prospectively after they have been updated. If a court or arbitrator decides that this subsection on “Changes to This Section” is not enforceable or valid, then this subsection shall be severed from the section entitled Mandatory Arbitration and Class Action Waiver, and the court or arbitrator shall apply the first Mandatory Arbitration and Class Action Waiver section in existence after you began using the Services.
12.5 Survival. This Mandatory Arbitration and Class Action Waiver section shall survive any termination of your use of the Services.
- CONTROLLING LAW AND SEVERABILITY
These Terms shall be construed in accordance with and governed by the laws of England and Wales. Any dispute arising out of these terms and conditions or the use of this site shall be initiated and conducted in the courts of England and Wales and you and Video With My Vet Ltd consent to the exclusive jurisdiction of such courts.
- GENERAL TERMS
14.1 Force Majeure. Under no circumstances shall Video With My Vet Ltd or its licensor or supplier be held liable for any delay or failure in performance resulting directly or indirectly from an event beyond its reasonable control.
14.2 No Waiver. No waiver of any provision of these Terms will be binding unless in writing, no waiver of any provisions of these Terms will be deemed a further or continuing waiver of such provision or any other provision, and the failure of Video With My Vet Ltd to exercise or enforce any right or remedy in these Terms does not waive that right or remedy. If an arbitrator or a court of competent jurisdiction finds any provision of these Terms to be invalid, the parties agree that the court should endeavour to give effect, to the maximum extent permitted by law, to the parties’ intentions as reflected in the provision, and the other provisions of these Terms will remain in full force and effect.
14.3 Third-Party Beneficiaries. You agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to these Terms.
14.4 Statute of Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Services and/or these Terms must be filed within one (1) month after such claim or cause of action arose or be forever barred.
14.5 Miscellaneous. These Terms (and all terms and conditions incorporated herein) constitute the entire agreement between you and Video With My Vet Ltd and govern your use of the Services, and supersede any prior agreements between you and Video With My Vet Ltd on the subject matter. These Terms, and any rights or licenses granted hereunder, may not be assigned or delegated by you. These Terms, and any rights or licenses granted hereunder, may be assigned or delegated by Video With My Vet Ltd without restriction. These Terms bind and inure to the benefit of each party and the party’s successors and permitted assigns. These Terms may not be modified by an oral statement by a representative of Video With My Vet Ltd. No agency, partnership, joint venture or employee-employer relationship is intended or created by these Terms. You agree that any agreements made by and between you and us in electronic form are as legally binding as if made in physical written form. The section titles in these Terms are for convenience only and have no legal or contractual effect. Any provision of these Terms that by its nature is reasonably intended to survive beyond termination of these Terms shall survive.
14.6 Notices. We may deliver notice to you by e-mail or any other method we choose and such notice will be effective on dispatch. If you give notice to us, it will be effective when received and you must use the following physical or email address: (1) Video With My Vet Ltd, First Floor, St Johns House, 16 Church Street, Bromsgrove, B61 8DN; or (2) [email protected]
If you have any questions about these Terms, please contact us at [email protected]
Effective Date: November 6th 2019
The Information We Collect
How We Use Your Information
Cookies and Similar Technologies
Online Analytics and Advertising
How We Share and Disclose Your Information
Third Party Links and Services
How Long We Store Your Information
How We Protect Your Information
Video With My Vet Ltd Contact Info
THE INFORMATION WE COLLECT
Video With My Vet Ltd collects a variety of information that you provide directly to us. We process your information when necessary to provide you with the Services that you have requested when accepting our Terms and Conditions, or where we have obtained your prior consent, or where we have a legitimate interest to do so. For example, we may have a legitimate interest to process your information for security, testing, maintenance, and enhancement purposes of the Services we provide to you, or for analytics, research, and reporting purposes. Without your information, we cannot provide you with the Services you have requested or you may be limited in your use of the Services.
- INFORMATION YOU PROVIDE TO US
Video With My Vet Ltd collects information from you through:
Account and product registration and administration of your account
The Video With My Vet Ltd Services that you use
Requests or questions you submit to us via forms or email (e.g., support forms, sales forms, user research participation forms)
Your communications and dealings with us
Your participation in Video With My Vet Ltd data collection activities
Uploads or posts to the Services
Requests for customer support and technical assistance
Information from and about you. The types of information we collect will depend upon the Services you use, how you use them, and what you choose to provide. The types of data we collect directly from you may include: – Name, address, telephone number and email address – Optional information, such as a photograph, that you elect to associate with your account (your “Profile Information”) – Log-in details and password, if you or we create a Video With My Vet Ltd account. Any email requests or questions you submit to us – Demographic information such as your gender – User-generated content you post in public online Video With My Vet Ltd forums (e.g., the Video With My Vet Ltd Blog).
Content. In using the Services, you may upload or input various types of content, including but not limited to: tasks, attachments, project names, team names, and conversations (together, the “Content”). If you are using the Services in connection with an account created by a Video With My Vet Ltd Customer (e.g., employer, organization, or an individual), we collect and process the Content you submit on behalf of the Customer. As described more throughout this Policy, our Customers, and not Video With My Vet Ltd, determine their own policies regarding storage, access, modification, deletion, sharing, and retention of Content which may apply to your use of the Services. For example, a Customer may provide or remove access to the Services, enable or disable third party integrations, manage permissions, retention and export settings, transfer or assign teams, or share projects. Please check with the Customer (this may be your employer) about the policies and settings that they have instituted with respect to the Content that you provide when using the Services.
Payment Information. If you are a user of our paid premium service, we will utilize a third party credit card payment processing company to collect payment information, including your credit card number, billing address and phone number. The third party service provider, and not Video With My Vet Ltd, stores your payment information on our behalf.
Information about others. If you choose to use our invitation service to invite a friend to the Services, we will ask you for that person’s contact information, which may include their email address or their social network identity, and automatically send an invitation. Video With My Vet Ltd stores the information you provide to send the invitation, to register your friend if your invitation is accepted, and to track the success of our invitation service.
- INFORMATION WE AUTOMATICALLY COLLECT
When you use our Services that connect to the Internet, including, but not limited to, when you access the Services via our websites, your mobile devices, and Video With My Vet Ltd software/applications, we automatically collect certain information as described in this Section. As discussed further below, we and our service providers (which are third party companies that work on our behalf to provide and enhance the Services) use a variety of technologies, including cookies and similar tools, to assist in collecting this information.
Log Files When you use the Services, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type and settings, referring / exit pages and URLs, number of clicks and how you interact with links on the Services, metadata associated with uploaded Content, domain names, landing pages, pages viewed, mobile carrier, date and time stamp information and other such information.
Device Identifiers When you access the Services using a mobile device, we collect specific device information, including your MAC address and other unique device identifiers. We also collect information such as the type of device you are using, its operating system, and mobile network information, which may include your mobile phone number. We may associate this device identifier with your account and will use data associated with your device identifier to customize our Services to your device and to analyze any device-related issues.
Location Information. We collect and process general information about the location of the device from which you are accessing the Service (e.g., approximate geographic location inferred from an IP address).
- INFORMATION WE COLLECT FROM THIRD-PARTY INTEGRATIONS
If you choose to use third-party integrations (none exist at present but this may change in the future) through the Services or are required to do so by a Customer, such providers may allow us and our service providers to have access to and store additional information about your interaction with those services and platforms as it related to use of the Services. If you do not wish to have this information shared, do not initiate these connections.
- INFORMATION WE COLLECT FROM AFFILIATES AND NON-AFFILIATED THIRD PARTIES
Video With My Vet Ltd may receive additional information about you, such as demographic information, from affiliates under common ownership and control, and from third parties, such as business partners, marketers, researchers, analysts, and other parties that we may use to supplement the information that we collect directly from you.
- COLLECTION OF INFORMATION ACROSS DEVICES
Sometimes, we may use the information we collect — for instance, usernames, IP addresses and unique mobile device identifiers — to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones or tablets), or work with service providers that do this, in order to save your preferences across devices and analyze usage of the Services. If you wish to opt out of our ability to track you across devices, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
COOKIES AND SIMILAR TECHNOLOGIES
To collect the information in the “Information We Automatically Collect” section above, we and our service providers use Internet server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies, please see our Cookies Policy. A web server log is a file where website activity is stored. An SDK is a section of code that we embed in our applications and software to allow third parties to collect information about how users interact with the Services. A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to: (i) recognize your computer and login session; (ii) store your preferences and settings; (iii) understand which web pages of the Services you have visited; (iv), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform analytics; and (vi) assist with security and administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, email open rates, measure popularity of the Services and associated advertising, and to access user cookies. As we adopt additional technologies, we may also gather information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari).
HOW WE USE YOUR INFORMATION
Complete a purchase or provide the services you have requested
Respond to your request for information and provide you with more effective and efficient customer service
Provide you with product updates and information about products you have purchased from us
Provide you with service notifications via email and within the Services based on your notification selections
Contact you by email, postal mail, or phone regarding Video With My Vet Ltd and third-party products, services, surveys, research studies, promotions, special events and other subjects that we think may be of interest to you
Customize the advertising and content you see
Help us better understand your interests and needs, and improve the Services
Synthesize and derive insights from your use of different Video With My Vet Ltd products and services
Engage in analysis, research, and reports regarding use of our Services
Provide, manage, and improve the Services
Protect our Services and our users
Understand and resolve app crashes and other issues being reported
Content. Video With My Vet Ltd may view and share your Content only as necessary (i) to maintain, provide and improve the Service; (ii) prevent or address technical or security issues and resolve support requests; (iii) if we have a good faith belief, or have received a complaint alleging, that such Content is in violation of our Acceptable Use Guidelines; (iv) as reasonably necessary to allow Video With My Vet Ltd to comply with or avoid the violation of applicable law or regulation; (v) to comply with a valid legal subpoena, request, or other lawful process; and (vi) as set forth in our Contract for Service with the Customer or as expressly permitted in writing by the Customer. We may also analyze your User Content in aggregate and on an anonymized basis, in order to better understand the manner in which our Service is being used.
Combined Information. You consent that, for the purposes discussed in this Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Policy.
Aggregate/De-Identified Data. We may aggregate and/or de-identify information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, sponsors, event promoters, and/or others. By using the Services, you consent to such use.
ONLINE ANALYTICS AND ADVERTISING
We use third-party web analytics services (e.g., Google Analytics) on our Services to collect and analyze the information discussed above, and to engage in auditing, research and reporting. The information (including your IP address) collected by various analytics technologies described in the “Cookies and Similar Technologies” section will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive, analyzing usage trends across Video With My Vet Ltd products and mobile devices, assisting with fraud prevention, and providing certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
- ONLINE ADVERTISING
Third parties or affiliates may administer Video With My Vet Ltd banner advertising programs and other online marketing on non-Video With My Vet Ltd websites and services. To do so, these parties may set and access first-party cookies delivered from a Video With My Vet Ltd domain, or they may use third-party cookies or other tracking mechanisms. For example, a third-party provider may use the fact that you visited the Video With My Vet Ltd website to target online ads for Video With My Vet Ltd services to you on non-Video With My Vet Ltd websites. Or a third-party ad network might collect information on the Services and other websites to develop a profile of your interests and target advertisements to you based on your online behavior. These parties that use these technologies may offer you a way to opt out of ad targeting as described below. You may receive tailored advertising on your computer through a web browser.
If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link or the Digital Advertising Alliance’s Consumer Opt-Out link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. Please note that we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
- NOTICE CONCERNING DO NOT TRACK.
There is no uniform or consistent standard or definition for responding to, processing, or communicating Do Not Track signals. At this time the Services do not function differently based on a user’s Do Not Track signal. For more information on Do Not Track signals, see All About Do Not Track.
HOW WE SHARE YOUR INFORMATION
Video With My Vet Ltd will share your information in the following ways:
Affiliates and Subsidiaries. We may share all information we collect within the Video With My Vet Ltd family of companies.
Service Providers. We may provide access to or share your information with select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation billing, sales, marketing, provision of content and features, advertising, analytics, research, customer service, shipping and fulfillment, data storage, security, fraud prevention, payment processing, and legal services.
Third-Party Integrations. When you initiate a connection with a third-party integration through the Services (none exist at present but this may change in the future), we will share information about you that is required to enable your use of the third-party integration through the Services.
Public Forums. The Services make it possible for you to upload and share comments or feedback publicly (i.e., outside of the Video With My Vet Ltd mobile and web app) with other users, such as on the Video With My Vet Ltd blog. Any information that you submit through such public features is not confidential, and Video With My Vet Ltd may use it for any purpose (including in testimonials or other Video With My Vet Ltd marketing materials). Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Such information can be read, collected and/or used by other users, and it could be used to send you unsolicited messages. Accordingly, please take care when using these features of the Services.
Aggregate/De-Identified Information. From time to time, Video With My Vet Ltd may share Aggregate/De-Identified Information about use of the Services, such as by publishing a report on usage trends. As stated above, this Policy places no limitations on our use or sharing of Aggregate/De-Identified Information.
Consent. We may also disclose your information to third parties with your consent to do so. For example, we will display your Profile Information on your profile page and elsewhere on the Services in accordance with the preferences you set in your account. You can review and revise your Profile information at any time.
THIRD PARTY LINKS AND SERVICES
The Services contain links to third-party websites such as social media sites, and also contain third-party integrations. If you choose to use these sites or integrations, you may disclose your information not just to those third-parties, but also to their users and the public more generally depending on how their services function. Because these third-party websites and services are not operated by Video With My Vet Ltd, Video With My Vet Ltd is not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and other information will be subject to the privacy policies of the third party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third-parties.
The Services are intended for general audiences and not for children under the age of 16. If we become aware that we have collected personal information from children under the age of 16, we will take reasonable steps to delete it as soon as practicable.
If you want to learn more about the information collected through the Services, or if you would like to access or rectify your information and/or request deletion of information we collect about you, or restrict or object to the processing of your information, please contact us using the contact information below. Where you have provided consent, you may withdraw your consent at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing your consent. If you are dissatisfied with the way we process your information, you may lodge a complaint with the Information Commissioner’s Office (“ICO”).
HOW LONG WE STORE YOUR INFORMATION
We will retain your information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
We reserve the right to amend this Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Policy accessible through the Services, so you should review the Policy periodically. If we make a material change to the Policy, you will be provided with appropriate notice and we will seek your consent to the updated Policy in accordance with legal requirements.
HOW WE PROTECT YOUR INFORMATION
Video With My Vet Ltd takes technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure, and thus we cannot ensure or warrant the security of that information. If you have any questions about security on our Services, you can contact us at [email protected]
VIDEO WITH MY VET LTD CONTACT INFO
Acceptable Use Policy
Last Updated: November 6th 2019
All users of the Video With My Vet Ltd Service are expected to comply with this Acceptable Use Policy.
ACCEPTABLE USE OF THE SERVICE
Disruption of the Service. You may not:
access, tamper with, or use non-public areas of the Service, Video With My Vet Ltd’s computer systems, or the technical delivery systems of Video With My Vet Ltd’s providers;
probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measure;
access or search the Service by any means other than Video With My Vet Ltd’s publicly supported interfaces (for example, “scraping”);
attempt to disrupt or overwhelm our infrastructure by intentionally imposing unreasonable requests or burdens on our resources (e.g. using “bots” or other automated systems to send requests to our servers at a rate beyond what could be sent by a human user during the same period of time)
interfere with or disrupt the access of any user, host or network, including, without limitation, by sending a virus, overloading, flooding, spamming, mail-bombing the Service, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Service.
Misuse of the Service. You may not utilize the Service to carry out, promote or support:
any unlawful or fraudulent activities;
the impersonation of another person or entity or the misrepresentation of an affiliation with a person or entity in a manner that does or is intended to mislead, confuse, or deceive others;
activities that are defamatory, libelous or threatening, constitute hate speech, harassment, or stalking;
the publishing or posting other people’s private or personally identifiable information, such as credit card numbers, street address or Social Security/National Identity numbers, without their express authorization and permission;
the sending unsolicited communications, promotions advertisements, or spam;
the publishing of or linking to malicious content intended to damage or disrupt another user’s browser or computer; or
promotion or advertisement of products or services other than your own without appropriate authorization.
Content Standards Within the Service. You may not post any Content on the Service that:
violates of any applicable law, any third party’s intellectual property rights, or anyone’s right of privacy or publicity;
is deceptive, fraudulent, illegal, obscene, pornographic (including child pornography, which, upon becoming aware of, we will remove and report to law enforcement), defamatory, libelous or threatening, constitutes hate speech, harassment, or stalking;
contains viruses, bots, worms, or similar harmful materials; or
contains any information that you do not have a right to make available under law or any contractual or fiduciary duty.
Violations of this Acceptable Use Policy. In addition to any other remedies that may be available to us, Video With My Vet Ltd reserves the right to immediately suspend or terminate your account or your access to the Service upon notice and without liability for Video With My Vet Ltd should you fail to abide by this Acceptable Use Policy. If you are a user of the Service under your employer or organization’s account, Video With My Vet Ltd reserves the right to notify your employer or organization of any violations of this Acceptable Use Policy.
Modifications. Video With My Vet Ltd may amend or modify this Acceptable Use Policy from time to time in its sole and reasonable discretion. We will post any such changes on our website. If you object to any such change(s), your sole recourse shall be to cease using the Service. Continued use of the Service following notice of any such changes shall constitute your acknowledgement and acceptance of such changes.
For questions about these or any Video With My Vet Ltd terms or policies, email us at [email protected]
Effective Date: November 6th 2019
WHAT ARE COOKIES?
Cookies are text files containing small amounts of information which are downloaded to the browser that you use when you visit a site. The entity that places cookies on your browser can then read the information on that cookie that it set. Cookies are typically classified as either “session cookies” which do not stay on your device after you close your browser or “persistent cookies” which will usually remain on your device until you delete them or they expire. Different cookies are used to perform different functions:
Essential Cookies: Some cookies are essential and enable you to move around the Services and use their features, such as accessing secure areas of the Services. Without these cookies, we cannot enable appropriate content based on the type of device you are using.
Functionality Cookies: These cookies allow us to remember choices you make on our websites (such as your preferred language or the region you are in).
Analytics Cookies: We use our own cookies and/or third-party cookies and other identifiers (such as web beacons) to see how you use our Services in order to enhance their performance and develop them according to the preferences of our customers and visitors. For example, cookies and web beacons may be used to: maintain a consistent look and feel across our Services; track and provide trend analysis on how our users interact with our Services; track errors and measure the effectiveness of our promotional campaigns.
Advertising Cookies: These cookies record your visit to our Services, your opening and review of our emails, the pages you have visited, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a website. We or our service providers may use this information to make advertisements more relevant to you.
We have little control over these “third party” cookies, so we suggest that you check the respective privacy policies for these external services to help you understand what data these organizations hold about you and what they do with it.
Google AdWords: https://support.google.com/adwords/answer/2549116?hl=en
Google Analytics: http://www.google.com/analytics/learn/privacy.html
Google Tag Manager: https://www.google.com/analytics/tag-manager/faq/
We may also use electronic images known as web beacons on our Services – sometimes called “clear GIFs” or “single-pixel GIFs”. Web beacons are used to deliver cookies on our Services, count clicks/users/visitors, and deliver co-branded content or services. We may include web beacons in our promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. Our Services may also contain web beacons from third parties to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other website operations. These web beacons may allow the third parties to set or read cookies on your device.
There are a number of ways you can manage what cookies are set on you devices. Essential cookies, however, cannot be disabled. If you do not allow certain cookies to be installed, the Services may not be accessible to you and/or the performance, features, or Services of the website may be compromised.
- ADVERTISING COOKIES
If you would like to disable advertising cookies, you can visit http://www.youronlinechoices.com. If you choose to turn off these cookies you will still see advertising on the internet but it may not be tailored to your interests. It does not mean that you won’t be served any advertisements while online. You can also manage this type of cookie in the privacy settings on the web browser you are using. Please see below for more information.
- BROWSER SETTINGS
You can disable and/or delete most types of cookies by using your browser settings. Please note that if you use your browser settings to block all cookies you may not be able to access parts of our or others’ services. The following links provide information on how to modify the cookies settings on some popular browsers:
Apple Safari http://support.apple.com/kb/PH5042
Microsoft Internet Explorer http://windows.microsoft.com/en-US/windows7/How-to-manage-cookies-in-Internet-Explorer-9
Mozilla Firefox http://support.mozilla.org/en-US/kb/Cookies
- CROSS-DEVICE COOKIES
If you wish to opt out of our ability to track you across devices, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
DO NOT TRACK SIGNALS
There is no uniform or consistent standard or definition for responding to, processing, or communicating Do Not Track signals. At this time the Services do not function differently based a user’s Do Not Track signal. For more information on Do Not Track signals, see All About Do Not Track.
Effective Date: November 6th 2019
The GDPA (General Date Protection Regulations) are in force from 25th May 2018.
Please note that since the GDPR is so new it is very likely that this section will be updated when we are made aware of new information.
As a user of the Services you may be interested to read the following:
Our Services have always been designed to be secure. The GDPR has not caused us to changed any of our Services. However, to comply with the new regulations please take note of the following:
For security reasons, we do not divulge the technical details of our Services and the systems that underpin these.
Customer data, which includes personal data, is primarily stored in UK data centres. However, where there are exceptions to this the Customer will be made aware of the alternative locations via a separate communication which will in effect be an addendum to this statement.
Live data is stored permanently in our systems. However, personal data can be anonymised when necessary.
Backup data is stored for up to two months.
Live data can be accessed by:
- the individuals who own the data – i.e. an individual can access and maintain their own, but not others, personal data
- system (Service) administratos
- Video With My Vet Ltd staff in a technical support capacity
Administrators can erase personal data when necessary and under their control.
If an individual requests a copy of their personal data this can be made available within a reasonable timescale, in any event not more than 45 days. This may incur a support fee.
Effective Date: November 6th 2019
We respect artist and content owner rights and we expect our users to do the same. It is our policy to respond to claims of infringement in compliance with the copyright law. If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, please complete the following Notice and deliver it to the contact information provided below.
You must provide the following information in writing in your Notice:
- Identify the copyrighted work that you claim has been infringed;
- dentify the material that is claimed to be infringing and where it is located on the Service;
- Provide reasonably sufficient information to permit us to contact you, such as your address, telephone number, and, e-mail address;
- Provide a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law;
- Provide a statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner; and
- Provide an electronic or physical signature of a person authorized to act on behalf of the copyright owner;
Deliver the Notice, with the above information completed, to our offices at:
Video With My Vet Ltd
St Johns House,
16 Church Street,
IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND LEGAL FEES.
Please be aware that this procedure is only for notifying us that your copyrighted material has been infringed. The preceding requirements are intended to comply with our rights and obligations under copyright law, but do not constitute legal advice.
We have adopted a policy of terminating, in appropriate circumstances, users who are deemed to be repeat infringers. We may also limit access to the Service and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
For questions about these or any Video With My Vet Ltd terms or policies, email us at [email protected]
Data Request Guidelines
Effective Date: November 6th 2019
UK Legal Process Requirements. We disclose user information solely in accordance with our published Terms and Conditions and applicable UK law. In accordance with UK law:
A jurisdictionally valid subpoena, issued in connection with an official criminal investigation, is required to compel the disclosure of basic user records, which may include name, length of service, credit card information (including billing address), email address(es), and an IP address, if available.
A court order is required to compel the disclosure of certain records or other information related to a user account (not including contents of communications), which may include message headers and IP addresses, in addition to the basic user records identified above.
A search warrant properly issued, based on a showing of probable cause, is required to compel the disclosure of the stored contents of any account, which may include messages, attachments, or other content of communications within a user’s account.
Account Preservation Requests. We will take reasonable steps to preserve account records in connection with official criminal investigations for a period of 90 days pending our receipt of a formal legal request for user data. You may request the preservation of records via email, fax or mail as indicated below.
Information Required in Connection With Your Request.
Your Contact Information.
Requesting Agency’s name
Requesting Agent’s name
Requesting Agent’s badge/identification number
Requesting Agent’s Agency-issued Email address
Requesting Agent’s telephone number, including extension
Requesting Agent’s mailing address (PO Box not acceptable)
Requested response date (please allow at least 3 weeks for processing)
Data Request Information
Full (first and last) name of the Video With My Vet Ltd User
Email address(es) associated with the User’s account
A clear and specific description of the data being requested (we will be unable to process overly broad or vague requests)
Data Availability. We will search for and disclose data that is specified with particularity in an appropriate form of legal process and which we are reasonably able to locate and retrieve.
User Notification. Video With My Vet Ltd’s policy is to notify users of requests for their information, which includes a copy of the request, prior to disclosure so that they may have an opportunity to challenge such request unless: (a) we are prohibited from doing so by law or court order; (b) there are exceptional circumstances, such as an emergency involving the risk of bodily injury or death to a person or group of people or potential harm to minors; or (c) prior notice would be counterproductive (for example, if we believe that the account in question has been hijacked). Law enforcement officials who believe that notification would jeopardize an investigation should obtain a proper court order or other appropriate process establishing that notice is prohibited. Please note that Officer authored affidavits, cover letters or similar statements are not sufficient to preclude notice to our users. Please note that in situations where a data request draws attention to an ongoing violation of our Terms and Conditions we may, in order to protect our service and its Users, take action to prevent any further abuse, including actions that could notify the User(s) who are the subject of your data request that we are aware of their misconduct.
Submitting Your Request. A data request may be served by certified mail, express courier, or in person at our corporate headquarters at the following address: Video With My Vet Ltd First Floor, St Johns House, 16 Church Street, Bromsgrove, B61 8DN
For questions about these or any Video With My Vet Ltd terms or policies, email us at [email protected]
To request that VideoWithMyVet is available from your vet, please complete the form below.