Features of Video With My Vet:
Camera Showing Pets
Easy with a mobile phone, significantly more difficult with a desktop browser.
Appointment Booking By Practice
The practice can make appointments on behalf of the client.
Practice Appointment Booking Free-Format Times
The practice can use a free-format time instead of times dictated by the appointment calendar. #1
Appointment Booking By Client
The client can book appointments in their app. #1
Clients Can Make Emergency Calls
Especially useful in emergencies, the client can make the call without an appointment. #1
Calls Can Be Made/Received By All Staff
Any member of staff can be enabled to make/receive video calls.
Variable Appointment Fees
The practice can set variable appointment types and fees.
Payments Collected Prior To The Appointment
The client pays for the appointment within the app prior to the appointment so there are never any arguments about charges.
Patient Notes Recorded During The Video Consultation
Veterinary staff can make notes within the app for future reference and sending to the client and the practice.
For appointment reminders and practice marketing.
Client Feedback At End of Consultation
A star rating and comments.
Veterinarian – Client – Patient Relationship (VCPR)
NATIVE SMART PHONE APP LIKE VIDEO WITH MY VET VERSUS A PROGRESSIVE WEB-BASED APP VIA DESKTOPS
Convenience – a mobile phone is small, light and easily kept handy in the pocket.
Efficiency – calls can be made and received just like ordinary voice calls but no phone number is needed because the phone app is tied to the practice.
Availability – the phone app is available wherever the client is located, a desktop app is probably not carried everywhere.
Connectivity – connection to the video service requires either WiFi or mobile network coverage. If WiFi is not available, the Phone App can still use mobile network coverage.
In Phone Notifications – last minute reminders as well as marketing messages. #2
#1 – this feature can be switched on or off
#2 – Only Native Smartphone Apps can offer these features
#3 – VCPR Compliance means that the service is provided to veterinary practices for use with their clients only and is not marketed to clients for the purposes of engaging clients outside the VCPR regime.